customer service Archives

February 3, 2026

Creating Meaningful Connections Through Prospect Events and Community Outreach

Written by Ric Myers In senior living, every interaction is an opportunity to create a memorable impression. Today’s prospects aren’t …

January 6, 2026

Prioritizing Lead Generation: A Tried-and-True Approach to Sustainable Growth

Retirement living communities grow strongest when their story, processes and purpose move in the same direction. Lead generation isn’t merely …

November 4, 2025

Building a Storytelling Culture

Why Stories Matter If you’re told a list of statistics or a compelling story, which will you remember tomorrow? Chances …

September 2, 2025

Establishing a Marketing & Sales Innovation Platform

Just over 20 years ago, a quiet inner voice nudged me to make a bold career shift—from emerging tech sales …

April 14, 2025

Why I Believe in the Certified Dementia Practitioner Program

When I became a Certified Dementia Practitioner CDP Trainer through the National Council of Certified Dementia Practitioners in 2016, I didn’t realize …

March 4, 2025

How do we attract a younger independent living demographic?

This question was posed to an audience of 250 C-suite leaders at a conference I recently attended. Studies show the …

February 4, 2025

Managing Expectations in the Sales Process and Onboarding

Demographic shifts have made managing prospects’ and customers’ expectations through the sales and onboarding process more challenging than ever. Expectations …

customer service