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I Can See Clearly Now… HUH?

I Can See Clearly Now… HUH?

OK, this is going to be a bit different type of discussion. We live in a world where what we see is not necessarily what we think we are seeing. Our reality can, with a bit of technology, be altered. For those of us who are a bit more seasoned in life, we started in a...
Affiliation Readiness 101

Affiliation Readiness 101

Discernment… One of the most fundamental practices of leaders and a non-profit board is discernment. Considered a virtue, a discerning individual or board is considered to possess wisdom, and be of good judgement; especially so with regard to subject matter often...
Empathy and Customer Insight

Empathy and Customer Insight

Demographics… Psychographics… Segmentation… Organizations have all different ways to figure out who their customers are. That’s certainly important, but successful organizations are doing something different. They’re trying to understand how their customers and...