Try, Try Again: Treasure Island

Try, Try Again: Treasure Island

Do you recall reading Treasure Island? It was required reading for my high school and I vaguely remembered the story, mostly because there were pirates, intrigue and just a pure sense of adventure that I seemed to really fancy! This past weekend, my wife and I joined...
I Can See Clearly Now… HUH?

I Can See Clearly Now… HUH?

OK, this is going to be a bit different type of discussion. We live in a world where what we see is not necessarily what we think we are seeing. Our reality can, with a bit of technology, be altered. For those of us who are a bit more seasoned in life, we started in a...
Affiliation Readiness 101

Affiliation Readiness 101

Discernment… One of the most fundamental practices of leaders and a non-profit board is discernment. Considered a virtue, a discerning individual or board is considered to possess wisdom, and be of good judgement; especially so with regard to subject matter often...
Empathy and Customer Insight

Empathy and Customer Insight

Demographics… Psychographics… Segmentation… Organizations have all different ways to figure out who their customers are. That’s certainly important, but successful organizations are doing something different. They’re trying to understand how their customers and...
A Culture Epiphany

A Culture Epiphany

A Hit on the Head with the Heel of Your Palm You’ve probably had one of those experiences where you’re thinking about something, trying to make sense of it and suddenly the puzzle pieces fall in place. You hit your head with the heel of your hand and exclaim, “Of...
E-A-G-L-E-S

E-A-G-L-E-S

Much of Central PA has turned green following the Eagles victory. Before you turn away on this blog, know that I am not an Eagles fan. In fact, I have been a lifelong Minnesota Vikings fan. Yes, the same team that was absolutely crushed by, yes, the Eagles in the NFC...
Disruptors! Blockchain and Healthcare

Disruptors! Blockchain and Healthcare

Did you ever wonder what life was like without an email inbox? What was life like before we become tied to an electronic file—filling up with notes, messages, requests and the like? Sometimes I lament the process and harken back to a kinder, gentler age… Other times,...
The Wrong Side of the Road!

The Wrong Side of the Road!

You get in the car, fasten your seatbelt, turn the key in the ignition and head off down the right side of the road. You’ve probably been doing it since you were a teenager, so you don’t have to give it much thought. But what if you suddenly had to do it differently?...